Dedicated Seller Support
How Can We Help You?
Have questions about installation, Amazon ads automation, or your account subscription? Our engineering and support team is ready to assist.
Technical Support
Need assistance setting up the macOS or Windows desktop app, importing your CSV catalogs, or pairing the Chrome Companion extension?
Email Technical Support →Billing & Subscriptions
Looking to download VAT invoices, update your payment card, cancel a plan, or request a refund under our 14-day guarantee?
Self-Serve at Paddle.net ↗ Or Email Billing Support →Feedback & Feature Ideas
Have a requested rule for the Ads Optimizer, an idea for the BSR scanner, or want to report an issue? We listen to our sellers closely.
Send Feature Feedback →Official Support Channel
We review incoming emails seven days a week. Expect a response from our engineering and support desk within 24 hours.
Fast response • Human support • Zero automated deflection bots